Support

Full refund on any unopened products when you ship the item(s) back to us. Let us help you figure out shipping if you need.

Full refund on faulty products that arrived not due to a shipping mishap. Email us with a picture of the faulty item and we can start processing the refund and return.

Full refund minus 15% if you no longer want the product if it was unused and you would like to ship it back to us. Excludes custom items. Let us know how we can help.

No refund for products damaged during shipping but we will work with you to get you your products you ordered and help you with your shipment claim.

No refunds for products misused or damaged. Let us know if you would like more of that product and we can usually help you out.

No refunds for custom products. This includes custom length golf shafts, specialized colors, and logo golf balls.

No exchanges for products past 90 days. We can usually help you return the product for a partial refund and get you the product you would like to exchange it for.

We do not ship to PO Boxes, this is because we use FedEx as our exclusive shipper and they do not reliably deliver to PO Boxes. If you would like us to ship there at your own risk please know that the package may be delayed or even returned to us at your cost.

Artwork approval include stipulations/warnings/limitations on the proof sheet. Approval of the proof; including verbal, email, phone message, or any other form of communication, will serve as agreement to the terms layed out on the proof as well as any policies listed on our website.

Customized items are not returnable or exchangeable.

Yes, we can customize many products. Preperation or post-processing of non-MiniGolfSupply products, including cleaning may include a fee. Preperation and post-processing is considered a non-standard practice and is therefore not covered under any warranty. Storage and care of Non-MiniGolfSupply, unless specifically stipulated in a existing active contract, are not insured nor prodtected from damage, including in the process of production. Customer submits their products at their own risk to damage or misprint. Non-MiniGolfSupply products can not be returned and are non-refundable.

A products normal use is a human interacting with the product as intended for mini golf. Normal use does not include storage, cleaning, customizing, robot use, use in a simulator setting, or using the product as anything other than during the game of mini golf.

Any removal of the plastic protective cover when applicable, contact of the club head against a golf ball or other object. The removal, fitment, alteration, or replacement of any component of the club also constitutes a used club.

A first party product or direct purchase of the product from minigolfsupply.com website to purchase the products. Any authorized distributor of the items is considered a first party purchase as those purchases will be made directly through minigolfsupply.com. Any other receiving of the product is not considered first party.

A third party product purchase is defined as receiving the product not directly from MiniGolfSupply or an authorized seller. Users of websites such as Ebay, Facebook Marketplace, etc, are considered 3rd party sellers.

A promotional code and a certificate code are temporary codes for use on the MiniGolfSupply website during checkout. Gift card codes are not considered temporary but may have an expiration date or depletion rate from the card's current value.

A restocking fee is a customer distribution cost to have a returnable condition item be put back into distribution. A buyer may be required to pay for a restocking fee if the product was deemed to be returned outside of original damage or malfunction.